Refund & Shipping Policy
Return & Refund
Final Sale Policy
All products sold during our TikTok Live Stream events are special promotional items offered at exclusive discounted prices. These are final sale products and cannot be returned, exchanged, or refunded.
Damages or Shipping Errors
If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at dongru1213@gmail.com with:
· Your order number
· Clear photos/video showing the issue
· We will evaluate each case individually and provide a resolution (replacement or refund if applicable).
Refund Processing (Approved Claims Only)
If your refund is approved, it will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Please note: your bank or credit card company may require additional time to process and post the refund to your account.
Missed Refunds?
If you haven't received your refund after 15 business days of approval, please contact us at dongru1213@gmail.com.
Shipping Policy
Order Processing Time
All orders are processed and handed to our shipping carrier within 24-48 hours after payment confirmation (excluding weekends/holidays).
Shipping Cost & Delivery Time
We ship to:
North America:
Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada
Oceania:
Australia, New Zealand
Asia:
United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel
Europe:
United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria
|
Order Value |
Shipping Fee |
Estimated Delivery Time |
|
Under $35 |
$12 |
8-15 business days |
|
$35+ |
FREE |
8-15 business days |
Note:
· Delivery times begin after processing is complete
· During major sales/holidays, add 1-3 extra processing days
Tracking Information
· You'll receive a tracking number via email once shipped (activates within 24 hours)
· Allow 48-72 hours for tracking updates to appear
· Can't track your package? Email dongru1213@gmail.com - we'll resolve within 48 hours
Order Cancellations
· Requests must be made before shipment (within 24 hours of purchase recommended)
· No cancellations once tracking number is generated
· Approved cancellations receive full refunds within 3-5 business days
Important Notes
· We're not responsible for:
· › Incorrect addresses (double-check at checkout!)
· › Customs delays (international returns not accepted)
· › Carrier delays (weather, strikes, etc.)
· Lost/stuck packages: Contact us after 15 business days for investigation
Need Help?
Email dongru1213@gmail.com with:
› Order number
› Screenshot of issue (for tracking problems)